Shipping Policy

At Buffbunny Collection, we know how exciting it is to receive your new pieces, and our team works hard to get your order into your hands as quickly as possible!

Please review our shipping information below for details on processing times, delivery estimates, and what to expect after placing your order.

Order Processing

Our standard order processing time is 1–2 business days after your order has been placed.

Please note that processing times may be extended during new collection launches, major sales, holidays, and other high-volume periods.

Processing times are separate from shipping transit times. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Domestic Shipping (United States)

We currently offer the following shipping options for domestic orders:

Shipping Method	Estimated Delivery	Shipping Cost
Standard Shipping	3–5 business days	$8.50
Express Shipping	1–3 business days	$25.00
Free Standard Shipping	3–5 business days	Orders over $125

Shipping estimates begin once your order has been processed and handed over to the shipping carrier.

During promotional events, including Black Friday, shipping rates and free shipping thresholds may vary. Any applicable changes will be communicated at checkout.

Please note: Delivery estimates are not guaranteed. Carrier delays, weather conditions, holidays, and other circumstances outside our control may affect delivery times.

Collection Launches & High-Volume Sales

We love seeing the excitement surrounding our new collections and special promotions!

During collection launches, Black Friday, and other major sales events, we may experience a significantly higher volume of orders.

While our fulfillment team works diligently to process orders as quickly as possible, additional processing time may be required.

We appreciate your patience during these periods and encourage customers to review any shipping updates provided on our website or in their order confirmation emails.

Preorders

Certain products may occasionally be available for preorder.

Preorder items will have an estimated shipping timeframe communicated on the product page at the time of purchase.

Please note that preorder shipping dates are estimates and may change due to production, inventory arrival, or other unforeseen circumstances.

If your order contains a preorder item, please review the shipping information provided at checkout for any applicable fulfillment details.

International Shipping

We are proud to ship Buffbunny Collection internationally!

International orders are processed through our global ecommerce partner, Global-e.

Shipping rates and estimated delivery times vary depending on your location, selected shipping method, and package weight.

Estimated international shipping times:

• Standard Shipping: 3–14 business days
• Expedited Shipping: 1–6 business days

International shipping options and applicable charges will be displayed during checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees based on the destination country.

Where applicable, duties and taxes will be calculated or displayed during checkout. Customers are responsible for any additional import charges not collected at checkout.

Buffbunny Collection is not responsible for customs processing delays or additional fees imposed by the destination country.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow time for the shipping carrier to update tracking details after receiving your package.

You can use your tracking number to monitor your shipment’s progress and estimated delivery date.

Multiple Shipments

Occasionally, orders containing multiple items may be fulfilled in separate shipments.

If your order is shipped in multiple packages, you will receive tracking information for each shipment.

There will be no additional shipping charges for orders that we choose to fulfill in multiple shipments.

Lost, Stolen, or Damaged Packages

We understand how frustrating delivery issues can be and want to help make the process as smooth as possible.

Buffbunny Collection offers optional Package Protection & Free Returns powered by Redo at checkout.

This protection covers eligible delivery issues, including packages that are lost, stolen, or damaged during transit, subject to the program’s terms and claim requirements.

If you experience a delivery issue, please contact our Customer Experience team for assistance.

For orders placed without package protection, lost, stolen, or damaged shipment claims are subject to applicable carrier policies and consumer protection laws.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error after placing your order, please contact our Customer Experience team as soon as possible.

While we will do our best to assist, address changes cannot be guaranteed once an order has entered processing or has shipped.

Shipping Delays

While we strive to meet all estimated processing and delivery timelines, occasional delays may occur due to circumstances beyond our control.

These may include:

• High order volumes during launches and promotions
• Carrier delays or service disruptions
• Severe weather conditions
• Holidays
• Customs processing
• Unexpected fulfillment or inventory delays

If your order experiences a significant fulfillment delay, our team will work to provide updates as information becomes available.

Questions About Your Order?

Our Customer Experience team is happy to help!

For questions regarding your order, shipping status, or delivery concerns, please contact:

customerservice@buffbunny.com

Thank you for shopping Buffbunny Collection and being part of our community!